Transportation and Logistics

For over 40 years, Intermec has worked alongside our postal and express parcel clients to improve the productivity, quality and responsiveness of their business operations. Through this deep market experience, together with long term customer and partner relationships, Intermec can rightly claim global excellence in delivery-management solutions. Our customers include both national postal operators and parcel carriers with whom we have worked for many years.

Intermec has witnessed that package delivery has moved from a "walk to a run," underscoring the fact that the mail and express industry is based upon time-critical deliveries. We also recognise that in this highly competitive market, "on the road earlier" means more consignments delivered, higher revenues and potentially reduced rates per drop for subcontract drivers. Additionally, delivery speed, customer service and data availability are critical success factors and differentiators. In essence, information is as important as the package itself, leveraging new customer appeal, sustaining service excellence and retaining existing customers.

Our experience and shared investment with our clients allows them to improve across their core end-to-end (E2E) operations, from item labelling, outward sortation, distribution, asset management (e.g., roll cages and mail trays) inward sortation, delivery, redelivery and proof of receipt. For example, these clients have leveraged Intermec solutions to:

• Improve last-mile delivery accuracy and reduce miles driven and walked.
• Provide a platform for value-added services, enabling postal operators to exploit their brand at the doorstep.
• Increase item and asset visibility for tracking and tracing process improvements.
• Reduce errors at the beginning of delivery shifts through improved vehicle and item loading, thus increasing in-field accuracy and delivery rates, and reducing "card-left" situations.
• Improve visibility for customers, including proof-of-delivery receipts online, publishing performance information for business clients, and managing collection requests.
• Lower customer service demand such as claims for non-delivery by improving delivery-agent debriefing at the end of each shift.
• Assist in fleet fuel reduction by maximising GPS and navigation solutions.
• Achieve large-scale reductions in cell-phone costs by automating processes and providing mobile-workforce broadcasting, thus negating the need for voice calls.
• Eliminate second-sort processes and increase route efficiency by leveraging mobile-computing power and integral GPS for dynamic scheduling.

Supporting Links

• Transportation and Logistics Brochure (PDF) »
• Transportation and Logistics Technology Services (PDF) »