Overnight Exchange Plan

• Direct savings when compared to per-incident repair pricing
• Indirect savings on long-term ownership costs by extending the useful life of repaired devices
• Unrestricted telephone-based support
• In the USA, Medallion^® customers can apply for Return Authorizations, and view a variety of contract-related reports online 24/7
• Monthly reports of spares pool activity
• Built in price protection
• 90-day warranty on repairs
• Industry-leading repair performance and quality
• Only Intermec factory-trained personnel working with authorized parts, test fixtures and procedures
• Committed response and turnaround times
• Unmatched performance-to-contract levels
• Medallion Complete comprehensive coverage available at no additional charge with 3-year plan purchase

Intermec's Medallion Overnight Exchange Plan ("Silver Replacement") provides a customer-owned ready-to-run spare overnight, to take the place of a failed device. The Silver Replacement plan provides for the return of the failed unit to factory operation specifications within a five-business-day turnaround schedule, ready to serve as the next replacement, when necessary. When a three-year Silver Replacement contract is purchased pre-paid, Medallion Complete coverage is included at no extra charge. The Intermec Silver Replacement version of our Medallion Service Contract plans ensure that critical data collection devices are dispatched, on demand (as long as the request is received before 3 PM local time), free of charge, then repaired, tested and returned to the replacement spares pool. Each replacement unit is shipped in reusable/returnable packaging to facilitate the return of the defective unit to the Intermec Repair Depot for any needed repairs. Intermec repairs are warranted for 90 days, and performed to exacting factory standards, using Intermec authorized parts and procedures.

Select the Best Plan

To qualify for the Medallion Silver Replacement plan, a 100-unit minimum of the same model device is required. Intermec recommends the replacement pool inventory be five-to-fifteen percent of the customer owned units of the same model, depending on environmental and operational factors. The Customer must ensure the return of the failed unit to Intermec within five business days from the date of receipt of the replacement.

With locked-in pricing Medallion Service Contracts offer insurance against unanticipated repair costs. Medallion standard coverage (providing coverage of defects, wear, and component failures), is the best in the industry. Medallion Complete, a comprehensive coverage for not only defects, wear, and failures, but also damage occurring in the workplace, is available on select active Intermec hardware items when a three-year Medallion Depot or Overnight Exchange Plan is purchased pre-paid within 30 days of the purchase of the hardware to be covered.

The Medallion Overnight Exchange Plan ("Silver Replacement") may not be available in your location. Please confirm availability with your local Intermec authorized service representative.

Voice of the Customer

"One of the things that was really important to us was that, post-implementation, if we experienced failures, Intermec recognized the need, working with GeoPost’s UK IT department, to ensure the operators had a unit available every day, without fail. Working in conjunction with Intermec, we can now guarantee that in the event of any failures, we will make sure the operators have a unit back, ready for use the next working day."
—Steve Mills, Director, Information Technology, GeoPost, UK.

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Some services may not be available in your location. Please check with your local service representative for availability.